Unplanned Outage, 2018-02-08

Summary

On Thursday the 8th of February at approximately 3.00pm AEST we became aware of an issue which could potentially affect iPad or iPhone iPDS users. Users trying to log into the application could potentially receive an error message saying that the device "Failed to download license information". Users of the web software had no interruption of service. 

Corrective Actions

Service was restored at approximately 4.20pm AEST on the same day.

We have determined this was due to a server related issue, and are working with our service providers to investigate the reason for this disruption so we can avoid any repeat of this in the future.

We apologise for any inconvenience caused by this outage.

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