User Management Features

There are a number of options available to Account Administrators via the drop down menu.


Reset Password - Send an email to the user with a link to reset their password. Can be useful if they are having problems using the "Forgot my password" feature on the application.   

Unlock User - A user is locked after too many failed attempts (3).  A red lock icon will be shown beside the username if the account is locked. 

Manually Reset Password - This can be used for shared accounts, for example where an account is being used by multiple users and no-one can access the account email inbox.

Disable Account - This prevents the user from logging in. It is a temporary measure that can be reversed by the Account Administrator. 

Delete Account - This deletes the account and can also be reversed by the Account Administrator.

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