How can we help?
FAQs & Tips
Frequently Asked Questions
- Capturing Idler Failures on Dual Row Frames
- Where is the Unplanned Inspections Report?
- Why am I getting a HTTP Error 503?
- What should the Y value be?
- How do I get access to another site?
- How do I print out the Idler list other than right click/print which prints the whole screen?
Tips & Tricks
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Web App - Using PDS
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iOS App - Using iPDS
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Android App - Using iPDS
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Reporting, Import/Export & Data Download
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Developers
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Updates
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Archive
Knowledge Base
Web App - Using PDS
New Features
The Basics
- Icons / terminology
- Logging in
- Product selector / menu navigation
- General navigation
- Dashboard functions
- Accessing reports
Managing Assets
- Navigating
- Creating an asset
- Duplicating an asset
- Editing an asset
- Reordering assets
- Deleting an asset
Recording Wear
Recording Inspections
Using Idler
- Navigation
- Creating an idler failure
- Creating a structure failure
- Editing a failure
- Preventing duplicate failures
- Closing out failures
Using Complex
- Navigating
- Selecting Multiple Liners
- Assigning Wear Packs to Liners
- Adding Wear Measurements to Chute Liners
- Adding Wear Measurements to Screen Panels
- Viewing the Wear Profile for Liners
Creating Planned Inspections - Advanced
Contacting Support
Configuration
Business Administrators
Account Administrators
iOS App - Using iPDS
The Basics
Managing Assets
- Navigation
- Creating an asset
- Editing an asset
- Reordering assets
- Replacing an asset
- Scheduling an asset
Recording Wear
- Overview
- Navigation
- Creating a wear test
- Edit a wear test
- Validating wear results
- Deleting a wear test
Recording Inspections
- Overview
- Navigation
- Creating an inspection
- Editing an inspection
- Duplicating existing inspections
- Closing out inspections
Using Idler
- Overview
- Navigation
- Creating an idler failure
- Creating a structure failure
- Editing a failure
- Preventing duplicate failures
Using Complex
- Overview
- Navigating
- Panning and Zooming
- Seleting Single, Multiple & Group/Wear Packs
- Adding a Wear Measurement to a Liner Panel
- Adding a Wear Measurement to a Screen Panel
Using Planned Inspections
Attaching Photos
Contacting Support
Android App - Using iPDS
The Basics
Managing Assets
- Navigating
- Creating an asset
- Editing an asset
- Reordering assets
- Replacing an asset
- Scheduling an asset
Recording Wear
Recording Inspections
- Navigation
- Creating an inspection
- Editing an inspection
- Duplicating existing inspections
- Closing out inspections
- Deleting an inspection
Using Idler
- Navigation
- Creating an idler failure
- Creating a structure failure
- Editing a failure
- Preventing duplicate failures
- Closing out failures
Attaching Photos
Contacting Support
Reporting, Import/Export & Data Download
FAQs & Tips
Frequently Asked Questions
- Capturing Idler Failures on Dual Row Frames
- Where is the Unplanned Inspections Report?
- Why am I getting a HTTP Error 503?
- What should the Y value be?
- How do I get access to another site?
- How do I print out the Idler list other than right click/print which prints the whole screen?
Tips & Tricks
Developers
Reference Guide
API Documentation
- (GET) Conveyor Details API
- (GET) Idler Failures API
- (GET) Idler Failures By Business API
- (GET) Idler Failures Life Calculation API
- (GET) Structure Failures API
- (GET) Wear Management API
API EntityType Reference
- idlerfailures EntityType
- structurefailures EntityType
- idlerfailureslifecalculation EntityType
- wearmanagementtests EntityType
- wearmanagementsummaries EntityType
- wearmanagementresults EntityType
Report API Documentation
- (GET) Generate Belt Joints Report PDF
- (GET) Generate Belt Sections Report PDF
- (GET) Generate Tracking Devices Report PDF
- (GET) Generate Gearbox Detail Report PDF
- (GET) Generate Gearboxes Report PDF
- (GET) Generate Cleaning Systems Report PDF
Updates
Service Notifications
- Planned Outage, 2019-11-27
- Unplanned Outage, 2018-07-09
- Unplanned Outage, 2018-03-28
- Unplanned Outage, 2018-03-22
- Unplanned Outage, 2018-03-01
- Unplanned Outage, 2018-02-08
Release Notes
- Release Notes 2020-03-12
- Release Notes 2020-02-25
- Release Notes 2019-06-21
- Release Notes 2019-06-16
- Release Notes 2019-06-04
- Release Notes 2019-05-13
Announcements
- Development Update - iPDS, Phone (1.0.12) and Tablet (1.0.3) App
- Release - PDS, web application (3.0)
- Development Update - iPDS, Gen 3 FLIR ONE Approved Application for Android
- Development Update - iPDS Report Parameters (August 2018)
- Notice of New Release, New Agreements, New Pricing for PDS
- Development Update - Reordering Assets on the iPad
Archive
Legacy Web App - Users
- Navigating the PDS web app
- Using the Software - Adding attachments
- Using the Software - Customising Views
- Asset Management - Adding, Editing or Deleting a Belt Section
- Asset Management - Creating, Editing and Deleting an Asset
- Asset Management - Naming Belt Joints
Legacy Web App - Power Users
- Editing Order of Areas in the Hierarchy
- Configuring Idler Part Numbers
- Selecting Idler Configurations on Conveyors
- Adding A Conveyor
- Making A Conveyor Inactive
- Using and Customising Views in the PDS Software
Supported / Managed Devices (WM 6.5)
- Setting battery and backlight settings on a ruggedised device
- Unlocking MobiControl on a Ruggedised Device
- Configuring 3G/4G wireless connectivity on a WM 6.1 device
- Configuring WIFI network connectivity on a WM 6.1 device
- Configuring 3G/4G wireless connectivity on a WM 6.5 device
- Configuring WIFI network connectivity on a WM 6.5 device